These Terms of Service (hereinafter referred to as the "Terms") govern the legal relationship between you and Shirley Cooper . By accessing or using our website and associated services, you fully accept all provisions outlined herein.
By creating an account, submitting a service request, or engaging with our website, you agree to be bound by these Terms and any future modifications. Your continued use of the website after updates to the Terms are posted constitutes your acceptance of the revised provisions.
By using this website, you represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your place of residence, and possess the legal capacity to enter into binding contractual agreements. Users under the age of 18 (or the age of majority in their jurisdiction) may only use the website with the explicit consent and supervision of a parent or legal guardian, who shall be responsible for all actions taken through the account.
We reserve the right to modify these Terms at our sole discretion. Updated Terms will be posted on the website with a revised "Last Updated" date, and shall take effect immediately upon posting. We recommend reviewing these Terms periodically to stay informed of changes.
You are solely responsible for maintaining the confidentiality of your account credentials (including passwords). You agree to notify our support team immediately of any unauthorized access to your account, suspected security breaches, or misuse of your credentials. We shall not be liable for any losses or damages resulting from your failure to safeguard your account.
While we strive to ensure that all website content—including service descriptions, informational materials, and policy details—is accurate and up-to-date, we do not provide any express or implied warranty that such content is free from errors, omissions, or inaccuracies. In the event of a discrepancy, we reserve the right to correct the information promptly and adjust any pending service requests as needed.
All intellectual property rights in and to the website and its content—including but not limited to text, images, graphics, logos, software, page layouts, and design elements—are the exclusive property of Katlin Larsen Northline and/or its licensors. These rights are protected by applicable copyright, trademark, and other intellectual property laws worldwide.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website solely for personal, non-commercial purposes in accordance with these Terms. No other rights are granted: you may not copy, reproduce, modify, distribute, republish, or create derivative works from any part of the website without our prior written consent.
If you submit user-generated content to the website (e.g., reviews, feedback, comments), you retain ownership of the original rights to that content. However, by submitting such content, you grant Katlin Larsen Northline a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content for business purposes—including but not limited to marketing, service improvement, and website enhancement. You warrant that your submitted content does not infringe on the intellectual property rights, privacy rights, or other legal rights of any third party.
You agree not to engage in any of the following prohibited activities when using the website:
- Accessing or attempting to access the website through unauthorized means (e.g., hacking, phishing, or bypassing security measures);
- Attempting to reverse engineer, decompile, or modify any software, code, or systems used to operate the website;
- Using the website for commercial purposes not explicitly authorized by us (e.g., reselling services, promoting third-party offerings, or conducting unauthorized business transactions);
- Transmitting or posting harmful, fraudulent, defamatory, or illegal content;
- Interfering with the normal operation of the website (e.g., causing server disruptions or disrupting user access).
Your submission of a service request constitutes an offer to engage with our services. We reserve the right to accept or reject such offers at our sole discretion. Acceptance of your request shall be deemed effective upon our confirmation email or dispatch of the requested service (whichever occurs first).
In the event of a pricing or fee discrepancy (e.g., typographical errors, system glitches), we reserve the right to correct the error and, if necessary, cancel the service request and refund any amounts paid. We will notify you promptly of any such discrepancies and proposed resolutions.
Eligible services are covered by a 30-day satisfaction guarantee. If you are not satisfied with our services for any reason, you may request a service adjustment or refund within 30 days of service fulfillment, subject to our Return & Refund Policy. Services marked "final" or "non-refundable" are excluded from this guarantee.
We do not provide any express or implied warranty regarding the continuous, uninterrupted, or error-free availability of the website or its services. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control (e.g., server outages, internet disruptions). We shall not be liable for any losses or damages resulting from temporary unavailability.
To the maximum extent permitted by applicable law, Katlin Larsen Northline shall not be liable for any indirect, special, incidental, or consequential damages arising from your use of the website or services. This includes (but is not limited to) damages for lost profits, lost data, or inconvenience, even if we have been advised of the possibility of such damages. Our total liability for any claims related to our services shall be limited to the amount you paid for the specific service in question.
For services involving cross-border fulfillment to Canada, any import duties, taxes, or customs fees imposed by Canadian authorities or carriers are the sole responsibility of the customer. These charges are non-refundable, even if the service is adjusted or refunded. Approved refunds will only include the service fee (and original fulfillment fee, if required by Canadian law and due to our error)—customs-related charges are excluded.
Any disputes, claims, or controversies arising out of or in connection with these Terms, your use of the website, or your engagement with our services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law rules.
Such disputes shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its applicable rules. The seat of arbitration shall be in the State of Texas, USA, and the arbitration proceedings shall be conducted in English.
These Terms and any disputes arising out of or relating to your use of the website or services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without giving effect to its conflict-of-law principles.
Nothing in these Terms is intended to restrict, limit, or waive any statutory rights you may be entitled to under applicable consumer protection laws in your place of residence. Such rights shall remain in full force and effect and shall take precedence over any conflicting provisions herein.
For questions about these Terms, please contact our support team at [email protected].
