We want you to be fully satisfied with your experience. If you’re not completely content, please review our return and refund guidelines below for clear next steps.
You may request a return within 30 days from the date your order is fulfilled and delivered. Returns submitted after this period will not be eligible, and we cannot process refunds for late requests.
To qualify for a return, items must meet the following requirements:
- Unused, unaltered, and free from signs of use or damage;
- All original tags, labels, or attachments intact;
- Returned in original packaging (if applicable to your order).
Certain items—including final sale offerings or those marked “non-returnable”—are ineligible for return due to hygiene or safety reasons. These exclusions will be clearly indicated at the time of purchase.
We do not offer direct exchanges for different specifications or variations. If you need an alternative option, please place a new order for the desired item and initiate a return for your original purchase in accordance with these policies.
In cases where an item is confirmed to be defective, damaged, or incorrectly fulfilled (e.g., wrong item sent), we may offer a replacement or refund at our sole discretion, following verification of the issue.
- Our Error (e.g., defective, damaged, or incorrect fulfillment): We will cover all return shipping costs or provide a prepaid return label where available to simplify the process.
- Personal Reasons (e.g., incorrect selection, no longer needed): You are responsible for all return shipping fees. Original delivery fees are typically non-refundable unless the return is a result of our error (e.g., defective item, incorrect order fulfillment).
Before sending any items back, please contact our support team at [email protected] with: - Your order number;
- Detailed reason for the return;
- Clear photos (if the item is defective, damaged, or incorrectly fulfilled).
Our team will review your request within 2–3 business days, confirm eligibility, and provide step-by-step return instructions. Do not ship items without prior approval—unauthorized returns will not be processed.
Once we receive and verify your returned item meets our eligibility criteria, we will send you an email confirmation. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional processing time to reflect the refund in your account—this timeline is beyond our control.
If you haven’t received your refund within the stated timeframe:
- First, check with your bank or card issuer to confirm processing delays or pending transactions.
- If the issue remains unresolved, contact us at [email protected] with your order number and refund confirmation details, and we’ll assist you promptly.
For orders shipped to Canada: Any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or delivery carriers are the sole responsibility of the customer and are non-refundable.
If you return an eligible item:
- We will refund the core order amount (minus any applicable return shipping costs, unless the return is due to our error).
- Original delivery fees will only be refunded if mandated by Canadian law and the return stems from our error (e.g., defective item, incorrect fulfillment).
- Import duties, taxes, and customs fees paid at delivery are not included in the refund, as we do not collect or retain these charges.
